Coolermaster xcraft 360 not recognized

I bought myself a Coolermaster Xcraft 360 which is a 3.5″ harddisk enclosure for SATA drives.

Only problem was it did not work. Under Linux I got the following error messages:

[270245.742829] usb 5-1: new high speed USB device using ehci_hcd and address 7
[270255.775427] usb 5-1: device descriptor read/64, error -32
[270256.005006] usb 5-1: device descriptor read/64, error -32
[270256.234609] usb 5-1: new high speed USB device using ehci_hcd and address 8
[270256.364383] usb 5-1: device descriptor read/64, error -32
[270256.593986] usb 5-1: device descriptor read/64, error -32
[270256.823584] usb 5-1: new high speed USB device using ehci_hcd and address 9
[270267.225518] usb 5-1: device not accepting address 9, error -110
[270267.345313] usb 5-1: new high speed USB device using ehci_hcd and address 10
[270272.895669] usb 5-1: device not accepting address 10, error -71

This was on a Ubuntu 7.10 machine. Next I tried a CentOS 4.7 machine. Same problem. Finally I tried a Windows XP laptop. There I got the message “USB Device Not Recognized. One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it”. My first reaction was uh oh. I got myself a bad piece of hardware.

Next I went on a search on the internet. I read about a lot of people having the same kind of problems. Even mentions on the forums of Coolermaster themselves. But no reply or solution was to be found.

Next I turned to the manual but there was also nothing to be read which could point to this problem.

As a last resort I tried a few things like connecting, disconnecting, turning it on/off at various moments and finally the damn thing worked. You know what the solution was?

Solution

Turn the Coolermaster XCraft 360 on without the USB cable connected. Wait 5-10 seconds for the harddrive to settle and then connect the USB cable to the computer. Then it works. There is no other way.

Coolermaster should have mentioned this in their manual, their support personnel on the forums should know the answer, but in the end their hardware should not have this problem in the first place.

  • Ivanqm3

    thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you … :-)happy user :-)

  • Ivanqm3

    thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you … :-)happy user :-)